Shipping & Delivery Policy – Cosmapay
At Cosmapay, we are committed to delivering your orders as quickly and safely as possible. The following shipping and delivery policy outlines all details related to how we ship and deliver your purchases. Please note that all our products are strictly cosmetic and personal care items only, and not medical, healthcare, or pharmaceutical products.
1. Delivery Areas
- We deliver to all governorates across the Arab Republic of Egypt.
- Delivery times may be shorter in major cities compared to remote or rural areas.
2. Delivery Timeframe
- Orders are prepared and shipped within 24 hours of order confirmation.
- Delivery times vary depending on your location, usually as follows:
- 2 to 5 business days within Cairo and Giza.
- 3 to 7 business days for other governorates.
- Delivery schedules may be affected during official holidays or unforeseen circumstances.
3. Shipping Fees
- Shipping fees are calculated based on the weight of your order and your delivery address. The final shipping cost will be displayed on the checkout page before you complete your purchase.
- From time to time, we may offer special promotions or free shipping on certain orders or marketing campaigns, and these will be clearly stated on our website or in the advertised offers.
4. Order Tracking
Once your order has been shipped, you can track its status directly through your account on our website using your order number, ensuring you stay updated on the progress of your shipment until it reaches you.
5 . Receiving Your Order
- Upon receiving your order, please ensure the external package is sealed and undamaged.
- If you discover any issue with your product after receipt, such as damage, missing items, or discrepancies from your original order, please contact our customer service team immediately within 24 hours of receiving your order so we can resolve the issue as quickly as possible.
6. Delays or Delivery Failures
- Delivery may be delayed in certain cases beyond our control, such as severe weather conditions, security concerns, or other exceptional circumstances.
- If delivery cannot be completed due to incomplete or incorrect address information or the customer being unavailable to receive the order, Cosmapay reserves the right to cancel the order or attempt redelivery. In such cases, additional shipping fees may apply.
7. Customer Service
For any inquiries regarding shipping or delivery, please feel free to contact us via:
Email: skin.hair@cosmapay.com
Phone: 01010802127
Cosmapay emphasizes that all our products are strictly cosmetic and personal care items only and are not intended for diagnosing, treating, or curing any medical conditions. We are dedicated to providing the best service possible to ensure your satisfaction and a seamless shopping experience.